Adam Bettencourt

IT Engineer with Telecom experience. Over 20 years of IT experience with Windows NT to Windows 2022, Linux, Solaris, and more. Experience designing, maintaining and upgrading networks spanning multiple locations. Ability to script in Powershell and Bash, including SQL queries. Ability to create and maintain support material that is usable by end users. Experience deploying and maintaining both local and hosted VOIP solutions. Experience with setting up and supporting remote workers and groups. Skilled at communicating with people across technical levels. Able to work both with a team and self directed.

IT Skills

Hyper-V and VMware Admin

Windows Server 2000 to 2022

Windows NT to Windows 11

Linux/Unix servers and workstations

WSUS, Patch Management Software

Veeam and Unitrends

Microsoft Office 365/Entra 

Microsoft Exchange

Microsoft Azure

Disaster Recovery Planning 

VOIP Install and Maintenance 

Relevant Experience

System Administrator         Saint Louis, MO

MERS Goodwill Industries 12/2022-Present

Implemented network and server monitoring company wide

Transitioned to a fully virtualized environment

Transitioned from a hybrid Exchange to fully online Exchange 

Planned, piloted, and currently moving forward with a transition to OneDrive for user storage

Transitioning to cloud and immutable local backup using Veeam

Setup Sharepoint sites for department level file shares as a trial for transitioning the full company

System Administrator         Saint Louis, MO

Natoli Engineering Co.     2/2021-12/2022

Primary IT professional responsible for IT planning and implementation

Planned and implemented transition to MFA for network resources

Planned and implemented server transitions from Windows Server 2008 and 2012 to Windows Server 2019

Supported ongoing and new factory operations

Expanded and improved network coverage

Planned and implemented new support operations for remote workers

Implemented machine monitoring pilot program at two locations to improve machine utilization

Implementing and Facilitating migration to new ERP system

Initiated, planned, and managed the conversion of all sites to a VOIP system that provided better phone uptime and easier maintenance

System Administrator         Saint Louis, MO

Key Management Co.     11/2012-2/2021

Primary IT professional responsible for IT planning and implementation

Transitioned company to fully virtualized server deployment saving money while providing a more robust server environment

Planned and implemented improved disaster recovery procedures based on Veeam

Initiated, planned, and managed the conversion of 38 sites to a VOIP system that provided better phone uptime, 50% cost reduction, and easier maintenance

Updated and maintained Watchguard VPN network connecting 37 remote locations to the main St. Louis location using LTE backup connections to provide zero downtime at remote sites

Using Watchguard firewalls, Sophos EndPoint Protection, and heavy user education, we have successfully  maintained a breach free environment

Implemented automated update and patch system to keep workstations in the field up to date

Handle remote support and maintenance of workstations, networking, and vendor relations for 38 locations

Setup VOIP and VPN setup for mobile workers and for workers to shift to a work from home environment while still staying connected and productive

Initiated change over to SQL Server for backend on internal software

Created and maintained Powershell scripts for automatic updating of regional supervisors using SQL queries to help employees maintain production targets and prevent fraud

Student Worker/System Administrator       Buffalo, NY

New York State Center for Engineering Design and Industrial Engineering   8/2007-1/2009

Hardware and software support

Setup and Maintained Linux/Apache/MySql/PHP servers for staff projects

Upgraded and maintained Sun Solaris based 3d Cave

Project lead Rapid Prototyping proof of concept

Primary IT professional responsible for a mixed Windows/Linux environment.

System Administrator/Call Center Manager Waterloo, IL

MedQuest Marketing     9/1999-3/2002

Responsible for initial setup of network and continued maintenance

Built server and new workstations

Managed outbound calling campaigns and liaised with clients

Education

State University of New York at Buffalo   Computer Science