Results-oriented IT Leader with over 20 years of experience orchestrating enterprise infrastructure, cybersecurity, and cloud transformations. Proven track record of modernizing legacy environments to reduce costs and increase uptime. Expert in bridging the gap between technical execution and organizational goals, managing complex mergers, and leading teams in medium-sized non-profit and industrial sectors.

Core Competencies

Infrastructure Strategy: Hybrid Cloud Architecture, Disaster Recovery (DR) Planning, Virtualization (VMware/Hyper-V), VOIP Deployment.
Leadership: Team Mentoring, Vendor Management, Budget Optimization, Project Lifecycle Management.
Technical Operations: Microsoft 365/Exchange, Active Directory, PowerShell Automation, Patch Management (WSUS), SQL.
Security: Multi-Factor Authentication (MFA), Immutable Backups (Veeam), Firewall Administration (Watchguard), Endpoint Protection.

Professional Experience

MERS GOODWILL INDUSTRIES | St. Louis, MO 12/2022 – Present

IT Infrastructure Manager

Supporting 2,500 employees across a medium-sized non-profit organization.

Cloud & Infrastructure Modernization: Directed the enterprise-wide migration from hybrid Exchange to fully online Exchange and spearheaded the transition to OneDrive/SharePoint, modernizing data accessibility for the workforce.
Security & Compliance: Hardened security posture by implementing network-wide monitoring, automated licensing, and robust Group Policy assignments for retail and contract workers.
Backup & Disaster Recovery: Engineered a resilient backup strategy utilizing cloud and immutable local storage (Veeam) to protect critical business data.
Team Leadership: Manage and mentor junior administrators, fostering skill development and operational excellence.
Virtualization: Modernized infrastructure by directing a full transition to a virtualized environment.

NATOLI ENGINEERING CO. | St. Louis, MO 2/2021 – 12/2022

System Administrator

Strategic Planning: Served as the primary architect for IT planning, overseeing the migration of server environments (2008/2012 to 2019) to ensure vendor support and security compliance.
Operational Efficiency: Implemented a machine monitoring pilot program across multiple manufacturing sites, directly improving machine utilization and production visibility.
Cybersecurity Enhancement: Planned and executed the rollout of Multi-Factor Authentication (MFA) for all network resources, significantly reducing identity compromise risks.
ERP Migration: Facilitated the technical infrastructure requirements for a major migration to a new ERP system.
Connectivity: Expanded network coverage and optimized remote work operations to support factory and off-site staff.

KEY MANAGEMENT CO. | St. Louis, MO 11/2012 – 2/2021

System Administrator

Cost Reduction: Orchestrated the conversion of 38 sites to a centralized VOIP system, achieving a 50% reduction in telecommunication costs while improving uptime and manageability.
Business Continuity: Designed a zero-downtime network architecture connecting 37 remote locations to HQ using Watchguard VPNs and LTE failover protections.
Automation: Developed complex PowerShell scripts using SQL queries to automate reporting for regional supervisors, aiding in fraud prevention and production target tracking.
Security Record: Maintained a breach-free environment using Watchguard firewalls, Sophos EndPoint Protection, and heavy user education.
Virtualization: Led the company-wide transition to a fully virtualized server environment, enhancing scalability and disaster recovery capabilities.

Early Career

New York State Center for Engineering Design | Buffalo, NY 2007–2009

System Administrator

Managed mixed Windows/Linux environments and supported rapid prototyping projects.

MedQuest Marketing | Waterloo, IL 1999–2002

System Administrator/Call Center Manager

Built initial network infrastructure and managed outbound calling campaigns.

Education

State University of New York at Buffalo

Computer Science